Tag Archives: customer

Download the Landstar Connect App Today!

 

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Download Landstar Connect today to experience the app’s new features – less work for app users and more visibility for customers. With the latest enhancements to the shipment tracking app, BCOs and other approved carriers using Landstar Connect no longer have to make check calls. Instead, the app automatically updates a BCO’s arrivals and departures via smart phone, so there’s no lag time for agents and their customers who need to know exactly where their freight is and when it’s been received.

“The auto arrive and departure enhancements save us from having to make multiple calls to get current locations, loaded times and empty times,” says Landstar DUV Agency’s Misty Plata.

Besides the time-saving benefits to agents and capacity providers, the more extensive GPS load-tracking capabilities also help meet customer demand for timely, accurate status updates about their shipments.

“Landstar Connect is a great way for us to quickly provide the customer with detailed, real-time status updates,” said CAN Agency’s Steve Linsalata.

Other recent app enhancements include:

  • GeoFence Lock and Unlock: An owner-operator can activate the GeoFence around his or her trailer while under a load using the app – an alert is sent if the fence is broken.
  • Store and Forward: When the device is in a poor service area, Landstar Connect stores the GPS location and forwards it to the customer when service is regained.
  • Document Scanning Services: Capacity providers can upload paperwork to Landstar using the app.

Download Landstar Connect today from either the Google Play or Apple App Stores. Or, contact the Account Management department about Landstar Connect by emailing connect@landstar.com or calling 866-440-9161.

Meeting Customer Expectations

by Joe Beacom, Landstar Vice President and Chief Safety & Operations Officer

Demand is strong! Demand for capacity. For information. For efficiency. For solutions. At the recent Landstar Agent Convention, these customer expectations received well-deserved attention. Across the industries we serve, weather has played havoc with supply chains in the first quarter and beyond. Havoc for some, is opportunity for those prepared to work smart, commit to service and offer flexibility; all strengths of the Landstar asset-light model.

Three key deliverables intended to improve the flow of information, create efficiencies and offer solutions are soon to be realized in 2014: improvements in agency work flow, technology to simplify the shipment tracking process and enhanced reporting capabilities are all operational enhancement priorities in the works.

The concept is simple – allow agents and BCOs to spend as much time as possible doing those things that make them the most productive and most profitable. The concept gets more complicated by the fact that each agent and BCO is an independent business that determines how they operate to meet customer expectations for load acceptance, on-time pick-up, status reporting, claim-free delivery, accurate invoicing and much more.

These enhancements build upon the foundation of dedicated agents understanding customer expectations, working cooperatively with capacity providers to keep customers informed and satisfied while strengthening the Landstar brand. Expect to see more to come on Shipment Manager, GPS Shipment Tracking and Customer Reporting.