by Joe Beacom, Landstar Vice President and Chief Safety & Operations Officer
The long-awaited agent workflow tool “Shipment Manager” is now operational and in the hands of several agents. A sincere thank you to the many agents who invested their time and energy into defining the functional aspects of the tool, reviewed and tested the various components and were ultimately critical to the project’s success. Feedback from the initial group of agent users has been very positive, confirming the intent which was to improve shipment visibility from tender through invoicing. Shipment Manager allows for key customer-specific milestones to be monitored; creating the opportunity for exception management.
Landstar Connect, an equally impactful tool is being rolled out simultaneously. Landstar Connect is a smartphone app that simplifies the ability for BCOs and carriers to provide shipment visibility and status reporting. The onerous task of telephone calls, voice mail and returned calls can be eliminated with Landstar Connect thanks to the use of the smartphone’s GPS information. Each customer’s status reporting requirements are sent via the app to the phone, allowing the operator to provide only those updates that are required, while providing the agent and/or customer with shipment visibility from origin to destination.
This technology is not new to the industry, however its integration into shipment visibility at Landstar is a nice enhancement that provides an opportunity to provide significant visibility, more efficiently and effectively. A testament to the ease of use and benefit to productivity is seen in one BCO’s request that we make certain each of the several agents he works with are trained on the app, eliminating the telephone calls back and forth throughout the day or night to provide customer peace of mind.
Increasingly, customers see quality information equal in value to timely and damage free transportation. These tools are intended to allow Landstar agents and BCOs to meet these requirements more effectively and with greater efficiency. If you are interested in learning more about Landstar contact us 1-800-622-0658 or firstname.lastname@example.org.